Return Policy
Return Policy:
If the product is defective or damaged or wrongly sent, we would like to request to check and return during delivery time, please contact within 24 hours of receiving. Your product may be entitled for replacement or refund depending on the product condition. The return and refund request must be made following Hat Bakso’s official support channel. Hat Bakso administrates the right to replace, not replace, refund or not to refund to customers based on its investigation as per company policy.
- Process of Complain:
Upon receiving the wrong or damaged product customer is authorized to file complain against the product. To complain:
- Please log in to your account created in www.hatbakso.com
- Send message or email to support@hatbakso-3eba61.ingress-baronn.easywp.com
The support team will get back to you within 3 days from the period of filing the complaint and review the whole matter properly.
- Claiming period:
For filing any complain against the product customer needs to inform the support team within 24 hours of receiving the product, or else the complaint will be considered invalid.
- Verifying Damaged Products:
The customer must provide the images showing the damaged part, after proper verification we will replace it. If the product is not available in our stock, we will take some time and prepare the product and send again with customer approval. In case of Missing pieces, Hat Bakso support team will arrange to send the missing product upon verification. Same policy will be applicable if there’s any case of mismatch of the product.
- Conditions for Return:
- The product must have to be unused.
- The product must include the original shipping label or receipt.
- The product must be returned in the original condition and in manufacturer packaging.
- Refund Policy:
If the customer paid beforehand and don’t want to receive the product, or found any damage and don’t want any replacement, then s/he needs to inform the Support Team as early as possible, after proper reasoning and verification, team Hat Bakso will refund via bkash or bank account given by the customer.